Refund policy
Return & Refund Policy – Graboo
We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition that you received it.
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Unworn or unused, with tags attached.
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In its original packaging.
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Accompanied by a receipt or proof of purchase.
To start a return, contact us at grabzoo12@gmail.com.
⚠️ Items sent back without first requesting a return will not be accepted.
You can contact us anytime with return-related questions at grabzoo12@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective.
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The item is damaged.
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You received the wrong item.
This will help us review the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods, such as food, flowers, and plants.
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Custom or personalized products.
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Personal care items, including beauty and hygiene products.
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Hazardous materials, flammable liquids, or gases.
We also cannot accept returns on sale items or gift cards.
Contact Us
For any questions about this Return & Refund Policy, please contact:
Store Name: Graboo
Email: grabzoo12@gmail.com